FREQUENTLY ASKED QUESTIONS

Kitchen Door FAQs

Everything you need to know about our products and services.

Yes — that is our speciality. Our replacement doors and drawer fronts are designed to fit your existing cabinets, so you can refresh your kitchen without removing the entire structure. If your cabinets are past saving, we also supply complete kitchens: cabinets, doors, drawer fronts and accessories together.

Yes. You measure your existing doors and drawer fronts, and we supply new ones made to those exact sizes.

Stocked doors: typically 7-10 working days. Made-to-order and bespoke ranges: typically 3-4 weeks. Delivery to Scottish Highlands, Islands and other remote postcodes may require an additional delivery quote.

Yes. We publish a full written measuring guide covering doors, drawer fronts and hinge positions, plus separate written guides on fitting hinges, fitting handles, end panels, cornice and plinth, edging tape and door care. They are all in the Guides section of the site, and they are free to read with no sign-up. If something is still unclear, send us your measurements before you order and we will check them.

No. We are supply-only: we manufacture and deliver the doors, panels and accessories, and you or your own fitter install them. It is the reason our prices are what they are, and it means you are free to use a fitter you already trust. Our written guides cover the fitting steps in detail.

No, we do not supply sample doors or colour swatches. We would rather tell you that plainly than take an order for something we cannot send. Screens vary, so if colour accuracy is critical to your decision, it is worth seeing the finish in person somewhere before you order.

All ten of our kitchen door ranges carry a 6 year guarantee. Kitchen cabinets are guaranteed for 25 years, hardware and drawer boxes for 20 years, and handles for 1 year. Guarantees cover manufacturing defects; they do not cover damage caused during fitting, or heat and steam damage from appliances. Full terms are on our terms and conditions page.

Yes. Hinge hole drilling is available as an added service on door orders — you tell us the positions and we drill them before despatch. Measure from the top of the door to the small centre hole left in your existing hinge recess by the cabinet hinge drill, rather than to the middle of the recess by eye. That centre hole is the datum we drill to, and it is far more accurate.

In most cases yes, because we make the doors to the sizes you give us rather than to a fixed cabinet system. What matters is the door size and the hinge positions, not the badge on the cabinet. We have specific pages for Howdens, IKEA, Wickes and Wren replacements covering the things worth checking on each.

A door made to the size you supplied is made correctly, so a mis-measure is not a manufacturing fault and falls outside the normal returns route. That is exactly why we would rather you asked first: send us your measurements before you order and we will sanity-check them. It costs nothing and it is far cheaper than a second door.

No — doors are supplied on their own, undrilled for handles. Hinges and handles are sold separately so you can match them to your cabinets and your taste. If you are reusing your existing hinges, check the boss diameter first: 35mm is standard but 26mm does exist.

Yes. Several of our ranges are made to measure, and where a size is not available as standard we can quote for a bespoke size. Use the bespoke size enquiry form with your dimensions and range, and we will come back with a price. Bespoke and cut-to-size items are made specifically for you, so they sit outside the standard returns window.

They are colour-matched to the range, and ordering everything in one go is the reliable way to keep them identical, because it all comes from the same production batch. On some finishes a very slight batch variation between separate orders is normal rather than a defect. If you are adding to an existing order and the match matters, tell us — it is worth knowing before you buy rather than after.

Warm water, a little washing-up liquid, a soft cloth, and dry them straight away with a second cloth. Never use cream cleaners, scouring pads, bleach or solvents on any finish — they take the surface off. The commonest serious damage is not cleaning at all but heat and steam from dishwashers, ovens and kettles lifting the finish on the nearest door, which heat deflectors are designed to prevent. Our door care guide covers this in full.
Important Note: To request a call back from one of our advisors, please contact our support team.